Printer Troubleshooting Guide (SK1)

The purpose of this guide is to provide basic steps to follow if a Cumberland kiosk is experiencing issues with its SK1 printer
This guide is intended for the personnel responsible for maintaining the kiosk
If you require any assistance past what this guide provides, please contact Versatile Credit Customer Support
- Email: support@versatilecredit.com
- Phone: 866-803-3369

Before You Begin

Before beginning the kiosk installation, be sure that you have the following:

Confirm that your kiosk has an SK1 printer, as shown below.

If the printer in your kiosk is not an SK1, please see:

Troubleshooting a printer on a Cumberland kiosk will differ depending on whether the printer is powered on or off.
Open the kiosk enclosure and check the power status of the printer at the bottom of the kiosk.
The status of the printer can be determined by status indicator lights.
- SK1 printers have a red status light indicating they are powered on.

Reset the Printer.
1. Power off the printer by unplugging the power cable.
2. Remove the paper (if applicable.)
3. Reconnect the printer to power.
4. Load paper into the printer.
Test the printer.
If the printer doesn't produce a receipt, reseat (unplug and plug back in) the cable from the printer to the PC and test the printer again.
If, after these steps, the printer doesn't produce a receipt, please contact Versatile Credit Customer Support.
- Email: support@versatilecredit.com
- Phone: 866-803-3369

Unplug the power cable going from the printer to the power strip on both ends.
Depending on the power cable, there can be an additional connection going into a power brick.

If the printer powers on, test the printer to confirm that everything is working correctly.
If the printer doesn't power up, please contact Versatile Credit Customer Support.